Privacy Policy

Please take a few minutes to read the following privacy policy before using or submitting any personal information to www.myhotelline.com.

This privacy policy provides information on how we collect, use, and disclose your personal information collected through www.myhotelline.com ("Website") or provided to the Website through other means. The privacy policy also applies to the personal information you provide to us by phone, SMS, email, letters, and other forms of correspondence, as well as in-person interactions.

Introduction

The content and information on this website relate to our company, My Hotel Line (Legal name: Atulyam Hotelline Solutions Pvt. Ltd), including its subsidiaries, controlled entities, and affiliates. By continuing to use the Website, you enter into a contract with My Hotel Line and signify that you have read, understood, and agree to be bound by this Confidentiality and Privacy Policy as posted on our website. You also consent to the collection, storage, processing, transfer, and sharing of your personal information (including sensitive personal information) with third parties or service providers for the purposes outlined in promotions and offers. If you do not agree with the data practices described in this Privacy Policy, please refrain from using the Website or our services.

Please Note: The privacy practices outlined in this privacy policy pertain only to www.myhotelline.com. If you visit other websites through links provided on our website, please review their respective privacy policies, as they may differ from our policy.

Terminology

Wherever the context requires, "you" refers to any natural or legal person who uses the Website or My Hotel Line software. The terms " My Hotel Line," "The Company," "We," "Our," "Ourselves," and "Us" refer to Atulyam Hotelline Solutions Pvt Ltd., including its associated and subsidiary companies. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, is considered interchangeable and refers to the same.

Applicability

This privacy policy applies to anyone who accesses and uses www.myhotelline.com, including but not limited to My Hotel Line software customers, third-party service providers, business associates, and visitors who use this website.

How We Collect Information:

We are committed to safeguarding the privacy of our website visitors. My Hotel Line collects, processes, and retains information about you when you visit our website or utilize any of the product services provided by us. You may provide us with information such as your name, email address, company information, street address, telephone number, and other contact and demographic information when you contact My Hotel Line services. We may also collect information electronically through cookies. Cookies typically do not contain personally identifiable information, but personal information that we store about you may be linked to the information stored in and obtained from cookies. The information collected related to our website usage is used to generate reports about the use of our website. Blocking all cookies may negatively impact the usability of many websites, as you will not be able to access all the features on our website.

In addition to the information collected by the Company, you are free to voluntarily provide any other information that you believe may be relevant. Furthermore, you may provide your personal information when sending an email or message, submitting complaints, or using our service. The security and confidentiality, as outlined in this Policy, apply to the information you directly provide to the Company. When setting up an account on our web portal to use our service, you are required to provide certain details, which we may store for verification purposes.

The Information We Collect:

The information we collect includes, but is not limited to:

• Name and physical address, email addresses, and telephone numbers
• KYC documents
• Login credentials such as usernames and passwords
• Demographic attributes that identify you
• Photographs and testimonials
• Transactional data
• Company data such as the name, size, and location of the company you work for, and your role within the company
• Data from surveys and publicly available information, such as social media posts
• Call recording and chat transcript data from customer support chats
• Your mobile device identifier or cookie ID on your browser
• IP address and information derived from the IP address, such as geographic location
• Information about the device you use, such as browser, device type, operating system, the presence or use of "apps," screen resolution, and preferred language
• Behavioural data of the internet-connected computer or device you use when interacting with the site, such as advertisements clicked or viewed, visited sites and content areas, date and time of activities, or the web search used to locate and navigate to a site.

If you submit any personal information relating to other individuals to us or our service providers in connection with the services (e.g., making a reservation for another person), you represent that you have the authority to do so and to permit us to use the information following this privacy policy.

Our data security and protection procedures are designed to ensure compliance with legal obligations related to data protection regulations, data encryption, and protection against firewall, bot, DDOS, or evasion attacks.

How We Use Your Collected Personal Information:

1. Data about your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your website visits and product usage, may be processed to analyse the use of the website and services. This data is sourced from Google Analytics. To determine your interests, Google tracks your behaviour on our website and other websites using cookies. This behaviour tracking allows Google to customize the advertisements you see on other websites based on your interests (though we do not display interest-based advertisements on our website).
2. Data you provide in the forms on our website, such as your name, email address, phone number, and property registration number, may be used to provide our services, ensure the security of our website and services, maintain backups of our databases, and communicate with you. This data may also be used for offering, marketing, and selling relevant goods and/or services to you.
3. Information related to transactions, including purchases of goods and services, that you make with us through our website, including your contact details, card details, and transaction details, will be processed to supply the purchased goods and services and maintain proper records of those transactions.
4. We may process your information to subscribe to our email notifications and/or newsletters.
5. We may process any of your data identified in this policy when necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or an administrative or out-of-court procedure.
6. We may process any of your data identified in this policy when necessary for obtaining or maintaining revenue loss coverage, managing risks, or obtaining professional advice.
7. Our customers use our services to manage their day-to-day operations, rates, inventory, and guest information. Our customers access our services through dedicated accounts created by us. My Hotel Line does not control the content or information our customers may choose to collect or manage while using the Subscription Service. That information belongs to them and is used, disclosed, and protected by them according to their privacy policies, which are not subject to this Privacy Policy. My Hotel Line processes its customers' information as directed by them and follows our agreements with them, storing it on our service provider's servers. However, we do not control its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the Subscription Service, as permitted by this Privacy Policy, and as required by law.
8. My Hotel Line collects information under the direction of its customers and does not have a direct relationship with individuals. If you are a customer of one of our customers and no longer wish to be contacted by that customer, please contact them directly. We may transfer personal information to companies that assist us in providing our services. Subsequent transfers to third parties are covered by the service agreements we have with our customers.
9. If we have a legal obligation to collect personal information from you to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and inform you whether providing your personal information is mandatory or optional (as well as the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information based on our legitimate interests (or those of any third party), we will inform you of those legitimate interests at the relevant time.

Providing Your Data to Others

1. We may disclose your data to any member of our company or distributor network, which includes our subsidiaries, our ultimate holding company, and all its subsidiaries, as reasonably necessary for the purposes outlined in this policy. Information about our company can be found at https://www.myhotelline.com.
2. We may disclose your data to our professional advisers to obtain or maintain insurance coverage, manage risks, obtain professional advice, or establish, exercise, or defend legal claims, whether in court proceedings or administrative or out-of-court procedures.
3. To improve your experience with us and better serve you, we may disclose your name, email, phone number, and address to our suppliers, distributors, or third-party integration companies.
4. Financial transactions related to our website and services are handled by our payment service providers. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunding such payments, and addressing complaints and queries related to payments and refunds.
5. Any third-party suppliers of goods and services that we work with may contact you to offer, market, and sell their relevant goods and/or services. In such cases, the third party will provide you with a copy of its privacy policy, which will govern the third party's use of your data.

International Transfers of Your Data (Outside India):

1. The hosting facilities for our website are located in Asia and the United States of America. The European Commission has made an "adequacy decision" regarding the data protection laws of these countries. Transfers to these countries are protected by appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the European Commission. You can obtain a copy of these clauses from our head office in Ghaziabad, India.
2. Our distributor network is located in various countries worldwide. The European Commission has made an "adequacy decision" regarding the data protection laws of each of these countries. Transfers to these countries are protected by appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the European Commission. You can obtain a copy of these clauses from our head office in Ghaziabad, India.
3. Please note that any personal data you submit for publication through our website or services may be available worldwide via the Internet. We cannot prevent the use or misuse of such personal data by others.

Retaining and Deleting Personal Data:

1. Personal data processed for any purpose shall not be kept longer than necessary for that purpose.
2. We will retain your data, including your name, email address, IP address, phone number, and company information, for a minimum period until you inform us of your no longer interest in our products and services, and for a maximum period until you remain our client and use our services.
3. In cases where it is not possible to specify the retention periods in advance, we will determine the period of retention based on your interaction and communication with us.
4. We may retain your data to comply with a legal obligation, protect your vital interests or the vital interests of another natural person, or for the establishment, exercise, or defence of legal claims.

Amendments

We may update this policy from time to time by publishing a new version on our website. Please check this page occasionally to ensure you are satisfied with any changes. We may notify you of changes to this policy by email or through the private messaging system on our website.

Your Rights

Under data protection law, you have the following principal rights:

• The right to access your data
• The right to rectify inaccuracies in your data
• The right to erase your data
• The right to restrict the processing of your data
• The right to object to the processing of your data
• The right to data portability
• The right to complain to a supervisory authority
• The right to withdraw consent

You have the right to have any inaccurate personal data about you corrected and any incomplete personal data completed, considering the purposes of the processing.

In certain circumstances, you have the right to request the erasure of your data without undue delay. These circumstances include situations where the personal data is no longer necessary for the purposes it was collected, you withdraw your consent, you object to the processing, the data is unlawfully processed, or erasure is required for compliance with a legal obligation. However, there are exclusions to the right to erasure, such as cases where processing is necessary for exercising the right of freedom of expression and information, compliance with a legal obligation, or the establishment, exercise, or defence of legal claims.

You also have the right to restrict the processing of your data in certain situations, such as when you contest the accuracy of the data, the processing is unlawful, or you object to the processing.

You can object to our processing of your data for direct marketing purposes or unsubscribe from marketing emails. You also have the right to object to processing for scientific or historical research purposes or statistical purposes.

If you believe that our processing of your personal information infringes data protection laws, you have the right to complain to a supervisory authority.

If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of your rights concerning your data, you can contact us by written notice or email. Please refer to the contact information provided on our website.

Please consult the relevant laws and guidance from regulatory authorities for a comprehensive understanding of your rights.

Our Details

• Website: https://www.MyHotelLine.com/
• Company: Atulyam Hotelline Solutions Pvt. Ltd.
• Registered in India, with a principal place of business worldwide.
• Contact information
• Post: CP-161, Sector D1, Kanpur Road, Lucknow
• Telephone: +91522-4342359
• Email: contact@myhotelline.com